REPORTS TO:
Aquarium Operations Manager
POSITION DESCRIPTION:
The Front Desk Associate works in a team-oriented environment to provide an exceptional visitor experience. Associates will be greeting visitors (audiences including families, members and groups) process admissions, promote membership and merchandise sales, answer questions, and complete all opening/closing administrative reports and procedures, as outlined on the checklist. Associates are expected to maintain the highest level of friendly and helpful customer service.
The Aquarium Educator position offers part-time, year-round and seasonal schedules. Applicants must have open
availability for weekdays and weekends.
RESPOSIBILITIES:
- Exhibit Interpretation: Engaging guests with information regarding animals and our ecosystem.
- Touch Tank Management: Supervising touch tanks to ensure animal and visitor safety. This includes leading appropriate handling of species by the public, monitoring animal behavior, and ensuring areas around the touch tank are clean and safe.
- Program Delivery: Leading, or assisting with, formal presentations, tours, open hour and after hour programming.
- Customer Engagement: Proactively initiating conversations, answering questions, and creating a positive, safe experience for visitors.
- Continuous Learning: Proactively seeking new, relevant information to broaden your knowledge and skills. Sharing that knowledge with colleagues and the public.
- Onboarding: Assist in onboarding new volunteer, intern and staff educators. Support and encourage an environment of learning and enrichment.
- Safety/Maintenance: Ensuring floor safety protocols, keeping educational stations clean, and reporting animal health concerns to aquarist staff.
- Develop familiarity with all Save The Bay and Aquarium programs, offerings and events to be well informed and a good source of information.
- Support the team structure of the organization by remaining responsive to the needs of the management and supervisors, filling in when and where needed as directed.
- Cross training to cover the admission desk as needed.
- Other duties and responsibilities as assigned.
QUALIFICATIONS:
- Knowledge and/or background in marine ecology, environmental science, or environmental education.
- Specific knowledge of Narragansett Bay and its watershed is a plus.
- Enjoy working with people of various ages, especially children.
- Experience working with the public in a customer service role.
- Thrive in a fast-paced, high energy environment.
- Ability to work well on a team and collaborate effectively with others.
- Weekday and Weekend availability required.
- Comfortable handling marine animals, public speaking and initiating conversations with guests.
- Must be flexible, reliable, and have positive energy.
- First Aid/CPR certification a plus.
- BCI check required.
- Spanish or another multilingual skill a plus.
- Teaching at our touch tanks requires the ability to stand on your feet for extended periods of time, handling marine animals throughout the day.
SALARY & BENEFITS:
$16 per hour
TO APPLY:
Click here to submit your resume and cover letter.
SUBMISSION DEADLINE:
August 15, 2026
Save The Bay is an equal opportunity employer.
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